Q: Where does your product come from?
A: Our products are sourced from all over the globe. We sourced direct from manufactures. Our accessories comes from Korea, Taiwan, China, Austria, Hong Kong and Thailand. Our gemstones comes mostly from Austria. We strive to sell quality products and therefore selected only trusted manufacturers.
Q: Where your on-line store located?
A: We are stay-at-home moms, dedicated to jewelry and accessories and currently located with our families in Malaysia. We are operating from Puchong, Selangor.
Q: Is there a minimum order?
A: No, You can order any quantity.
Q: How can I place my order?
A: You can place an order in a few way. If you are an international customer or if you wish to pay via Credit Cards or Paypal, you can directly place an order via this website. Just 'add to cart' as many items that you wish to buy, and proceed to checkout as per instructed. You will be directed to Paypal webpage upon checkout. Please notify us on any order and payment that you make, for our immediate action.
If you wish to pay via Bank Transfer to us, you can email/call/sms us the detail of our order (codes and quantity of the items). We will then issue an invoice to you via email. Or you can fill in our Order Form. It's the easiest and fastest way to order from us!
Q: How quickly will my order arrived?
A: We will take 1 day to process your order after we receive payment from you. Pos Malaysia usually takes another 3-5 business days to arrive, by Poslaju usually takes 2-3 days depends on your location, and by Pos Express within East Malaysia 1-2 days within West Malaysia 3-5 days.
Q: What method do you use for shipping?
A: Poslaju, Pos Malaysia standard and Pos Express. However, we can deliver via any courier service that you prefer (FedEx, UPS, Skynet, Nationwide, etc), at some additional cost. Just contact us for simple and easy arrangement!
Q: What are your shipping rates?
A: Currently, we are offering a FREE delivery to any destination within Malaysia.
For our international clients, when you make purchase from our online store, your shipping rates will be calculated automatically during you check out and are determined by your total purchased amount (For payment via PayPal). For orders above USD 100, we offer FREE shipping to your location. After receiving your confirmation on payment, we will ship out the item to you.
Q: Do you ship internationally?
A: Definitely! Just email/contact us for details.
Q: Can I return my order?
A: Yes. Your satisfaction is our priority. We have 7 days return policy. We'll be glad to refund or exchange the merchandise should you do not satisfied. However, please return in its original condition. This means that if the product was delivered in a gift box or plastic casing, you have to return them together. The items MUST be in excellent condition when they reach us. If they are broken or have defect in any way, the policy will be void. The cost of returning the items to us will be borne by customer. Please allow 5 working days for us to process and deliver the replacement item to you.
Q: Do you offer wholesale prices?
A: Certainly! We offer attractive wholesale prices to public and traders. For wholesale we accept minimum order of RM 200. You can mix and match as many product as you wish to reach the minimum limit. All our products can be purchased in bulk. You can refer to our Wholesale and Agent section for details. Or you can Contact Us for detail wholesale prices.
Q: Do you have a physical store that i can visit?
A: Currently we operated via online store only. But you can always meet us in Carnivals, Flea Markets or Bazaar that we participated in. Just check out our schedule in the welcome page.
Q: How long have you been in business?
A: Since 2006 (operating via Smart Interactive). From July 2009 onwards operating via Bling Lustre. Non-officially at least 5 years.
Q: May I reserve an item?
A: Unfortunately, currently we do not offer the service.
Q: Out of stock items?
A: If we are out of stock on an item you order, we may send your order without the item or hold your order when it arrives in our store. We will send you an email telling you the item is currently out of stock and the expected delivery date. At that time you can tell us to cancel the backordered item or deliver it when it arrives. Usually we will not be delayed more than 7 days on any item.
Q: Why if my order get lost?
A: Pos Malaysia, Poslaju and Pos Ekspress are shipped with tracking numbers and if you don’t receive your package within 1 week, we will use the tracking number to investigate location and status of your parcel.
